Returns & Exchanges
We stand by the quality of our boutique hardware and offer a 30-day return window for items in original, functional condition. Please note that custom-assembled kits and modified components may be subject to a restocking fee.
Initiate Your Request
Contact our support team with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
Secure Packaging
Carefully pack your MiSTer components in their original anti-static bags and protective boxes to prevent electrostatic discharge damage during transit.
Ship to MiSTer Addons
Affix the provided shipping label or use a tracked carrier to send your hardware back to our specialized testing facility.
Technical Inspection & Refund
Once received, our technicians will verify the hardware functionality and process your refund or replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing